Here is a list of common questions that our customers may have. If this page does not answer any question you may have, please feel free to email us at support@kandbembroidery or call us at (513) 268-7142.
What types of products do you offer?
We offer a wide range of custom embroidered products including apparel, accessories, home decor, and personalized gifts. For more information on the exact types of products we embroider on, please fill out the “Get Started” form and we’ll send you a list of products
How do I place an order?
You can place an order by first submitting the “Get Started” form. Once that’s filled out and submitted, we’ll reach out that same business day or next with a quote. If you accept the offer, you can pay directly on the website to officially place your order. If you have any special requests or don’t see an option on our “Get Started” form, feel free to contact us!
Do you offer design services?
Yes, we offer design assistance to help bring your ideas to life. Just upload your concept on to our “Get Started” form, and we’ll work with you to create the perfect design.
What is the turnaround time for orders?
Our typical turnaround time is 3-5 business days from the date of your order. This does not include shipping time. For large orders, the timeframe may vary depending on the order size.
Do you offer local delivery?
Yes, we offer local delivery within a 15-mile radius of 45014. You can select this option during checkout
How much does shipping cost?
Shipping costs vary based on the size and weight of your order, as well as the delivery location. Free shipping/delivery is included when you order 10 or more items. You can find the exact shipping cost at checkout.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number so you can monitor its progress.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receiving it to discuss your options. More details can be found in our Return Policy page.
Do you offer bulk order discounts?
Yes, we offer bulk discounts starting at just 2 or more items! You will see this discount applied on your invoice. If you have questions regarding discounts, please feel free to contact us